AlwaysOn online help

General

To get online at a Wi-Fi hotspot, your laptop or handheld device must either have built-in support for Wi-Fi, or be equipped with a Wi-Fi network card.

All users (including credit card users) require a username and password to make use of the Wi-Fi hotspot Internet services. A username and password can be acquired by making an online purchase with your credit card when you connect to the wireless network or by subscribing to the service via one of the service providers listed on this page.

Purchased time can be used to access the Internet at any of the participating locations listed in this document. Provided that you have not exceeded the on-line time purchased, you can use the remaining time by entering the username/password that is issued by this facility.

In order to connect, make sure that your device is set to connect to the Wi-Fi network with the SSID (Service Set Identifier, or Network Name) called "Internet" or "AlwaysOn".
Some locations will have it "AlwaysOn@LocationName" eg.
AlwaysOn@SunInternational
AlwaysOn@Wimpy
AlwaysOn@NewsCafe

If you experience any problems with the service you can either phone the Wi-Fi Helpdesk on 0861 HOTSPOT (0861 468 7768) or contact your relevant service provider. Please contact the Helpdesk for any problems with credit card usernames and passwords. For all other usernames and passwords please contact your relevant service provider directly.

How To Connect To The Wireless (Wi-Fi) Network

In order to connect to the wireless network your laptop or handheld device should be equipped with a Wi-Fi (802.11b/g standard) network card and your SSID needs to be set to the correct Network Name. Scan for available networks and then select "Internet" or "AlwaysOn".
Some locations will have it "AlwaysOn@LocationName" eg.
AlwaysOn@SunInternational
AlwaysOn@Wimpy
AlwaysOn@NewsCafe


If you don't use Windows XP

If you use an operating system other than Windows XP, please use the software that came with your Wi-Fi network card. Be sure to type the following when asked for the "SSID Name" or "Network Name".
"Internet" or "AlwaysOn".
Some locations will have it "AlwaysOn@LocationName" eg.
AlwaysOn@SunInternational
AlwaysOn@Wimpy


Blackberry Users

If landing page is displayed, but you are failing to log in with no error message displayed.
Check following setting:

After the browser is open –> go to Options –> Browser config / identification – Change default connection to IE (or applicable network configured)
The device will give a warning message, click continue. Try to go to I.E www.google.com
AlwaysOn landing page will be displayed, and you will be able to login.
For any further problems please contact the AlwaysOn Helpdesk on 0861 468 7768

If you use Windows XP with no other software to manage your wireless connections

Windows XP will automatically detect the Wi-Fi network and then display this pop-up message at the bottom-right of your screen:

Click on the link "To see a list of available networks click here." You will then see one of the windows below.:

If you use Windows XP Service Pack 1:

Select the "Internet", "AlwaysOn" or "AlwaysOn@LocationName" network and click the check box "Allow me to connect to the selected wireless network, even though it is not secure." Click on the "Connect" button to connect the Internet wireless network.

Please note that credit card information and usernames and passwords entered to gain access to the Internet service are encrypted.

If you use Windows XP Service Pack 2:

Now click the Connect button to connect the selected network



If you use Windows 7:

Click on the network icon (shown on picture above) to view a list of available networks.



Find the AlwaysOn network and click on the connect button.

If you use Windows 8:

Click on the network icon (shown on picture above) to view a list of available networks.



If you use Windows XP with software that came with your wireless card to manage your wireless connections

Please use the software that came with your Wi-Fi network card and be sure to type in "Internet", "AlwaysOn" or "AlwaysOn@LocationName" when asked for the "SSID Name" or "Network Name". When asked about security or encryption settings, set it to "no encryption"

Login Process

Step 1:
Open your browser (Microsoft Internet Explorer, Netscape Navigator, etc.) and enter the address of the website (i.e. www.yahoo.com) you wish to visit. You will be presented with the page listed below. Enter your username and password in the spaces provided and select your service provider (i.e. AlwaysOn Username, MWEB, Internet Solutions, etc.) in the selection list. Click the login button.

Step 2:
If you provided the correct username and password you will be provided with the screen below which provides information about the status window (shown in step 3 below) which can be blocked by a pop-up blocker. In such case you will need the information provided in the window below how to logout when the status window is not available. Click on "Click here to continue" to proceed to step 3.

Step 3:
The status window listed below will automatically pop-up on your screen unless it is blocked by a pop-up blocker. Please do not close your status window as you will not be able to "log off" once you have closed the status window. If have closed the status window by accident and cannot log off, make sure that you disconnect your device from the network. This will ensure that your user account is automatically logged out after 3 minutes of network inactivity.




Purchase username

When you purchase time with your credit card you will be provided with a username and password that can be used at any AlwaysOn Wi-Fi Hotspot facility. Unused time can be utilised at a later stage or any other of the Wi-Fi Hotspot locations listed below.

Example: You are traveling from Cape Town to Johannesburg and you buy access time of one hour at Cape Town International and use only 20 minutes during your session at the airport. When you reach the City Lodge in Sandton you login with your username and password provided to you in Cape Town and use the remaining 40 minutes.


Step 1: Click on the Buy internet access tab on the right.

Step 2: Choose Your Roaming Option

Step 3: Select Package

Step 4: Choose payment type

Step 5: Receive your username


Complimentary access - Coffee shop

Most coffee shops with Wi-Fi hotspots offer a few mintues of free access. Any user may register for, and use this complimentary access. Complimentary access is valid for a few minutes, every day. Once your free time is used up, you'll have to wait until the next day to use it again.

Just follow these easy steps to make use of your complimentary access.

Step 1: Click on the Complimentary access tab on the right.

Step 2: Follow the instructions to complete the form, and click on Submit

Step 3: A notice will display to confirm your registration. Click Login to log in.

Step 4: You will be provided with the screen below which provides information about the status window (shown in step 3 below) which can be blocked by a pop-up blocker. In such case you will need the information provided in the window below how to logout when the status window is not available. Click on "Click here to continue" to proceed to step 5.

Step 5: The status window listed below will automatically pop-up on your screen unless it is blocked by a pop-up blocker. Please do not close your status window as you will not be able to "log off" once you have closed the status window. If have closed the status window by accident and cannot log off, make sure that you disconnect your device from the network. This will ensure that your user account is automatically logged out after 3 minutes of network inactivity.



If you return to the coffee shop, just follow Step 3 to Step 5

Complimentary access - Hotel

Most hotels with Wi-Fi hotspots offer a certain amount of free data access. Any guest may register for, and use this complimentary access. Complimentary access is valid for a certain amount of data, every day. Once your free data is used up, you'll have to wait until the next day to use it again.

Just follow these easy steps to make use of your complimentary access.

Step 1: Click on the Complimentary access tab on the right.

Step 2: Follow the instructions to complete the form, and click on Submit

Step 3: A notice will display to confirm your registration. Click Login to log in.

Step 4: You will be provided with the screen below which provides information about the status window (shown in step 3 below) which can be blocked by a pop-up blocker. In such case you will need the information provided in the window below how to logout when the status window is not available. Click on "Click here to continue" to proceed to step 5.

Step 5: The status window listed below will automatically pop-up on your screen unless it is blocked by a pop-up blocker. Please do not close your status window as you will not be able to "log off" once you have closed the status window. If have closed the status window by accident and cannot log off, make sure that you disconnect your device from the network. This will ensure that your user account is automatically logged out after 3 minutes of network inactivity.



If you return to the coffee shop, just follow Step 3 to Step 5

Complimentary access - Business lounge

Business lounges with Wi-Fi hotspots offer a certain amount of free data access. You need a business lounge code to register for, and use this complimentary access. Complimentary access is valid for a certain amount of data, every day. Once your free data is used up, you'll have to wait until the next day to use it again.

Just follow these easy steps to make use of your complimentary access.

Step 1: Click on the Complimentary access tab on the right.

Step 2: Follow the instructions to complete the form, and click on Submit

Step 3: A notice will display to confirm your registration. Click Login to log in.

Step 4: You will be provided with the screen below which provides information about the status window (shown in step 3 below) which can be blocked by a pop-up blocker. In such case you will need the information provided in the window below how to logout when the status window is not available. Click on "Click here to continue" to proceed to step 5.

Step 5: The status window listed below will automatically pop-up on your screen unless it is blocked by a pop-up blocker. Please do not close your status window as you will not be able to "log off" once you have closed the status window. If have closed the status window by accident and cannot log off, make sure that you disconnect your device from the network. This will ensure that your user account is automatically logged out after 3 minutes of network inactivity.



If you return to the coffee shop, just follow Step 3 to Step 5

Complimentary access - Guest house

Some guest houses with Wi-Fi hotspots offer a certain amount of free data access. You need an access code to register for, and use this complimentary access. Complimentary access is valid for a certain amount of data, every day. Once your free data is used up, you'll have to wait until the next day to use it again.

Just follow these easy steps to make use of your complimentary access.

Step 1: Click on the Complimentary access tab on the right.

Step 2: Follow the instructions to complete the form, and click on Submit

Step 3: A notice will display to confirm your registration. Click Login to log in.

Step 4: You will be provided with the screen below which provides information about the status window (shown in step 3 below) which can be blocked by a pop-up blocker. In such case you will need the information provided in the window below how to logout when the status window is not available. Click on "Click here to continue" to proceed to step 5.

Step 5: The status window listed below will automatically pop-up on your screen unless it is blocked by a pop-up blocker. Please do not close your status window as you will not be able to "log off" once you have closed the status window. If have closed the status window by accident and cannot log off, make sure that you disconnect your device from the network. This will ensure that your user account is automatically logged out after 3 minutes of network inactivity.



If you return to the coffee shop, just follow Step 3 to Step 5

Service Provider Subscription Users

Internet Solutions Subscribers

 

Enter your Internet Solutions username and password and select Internet Solutions in the drop down selection list.

Call 0861 HOTSPOT (0861 468 7768) to subscribe to the Internet Solutions Wi-Fi service or should you experience any problems with your Internet Solutions username or password.

MWEB Subscribers

 

Enter your MWEB username and password and select MWEB in the drop down selection list.

Please note that you need to register with MWEB in order to use this service with your MWEB username and password. Click on the MWEB logo to or call 0860 032 000 to subscribe to MWEB’s Wi-Fi service or should you experience any problems with your MWEB username or password.

For more information click on the MWEB logo.

Roaming Partner Users

Enter your username and password and select the name of your roaming provider in the drop down selection list.

     

     

Hotspot Locations

Click on the Wi-Fi hotspot logo to get the latest list of Wi-Fi hotspot locations where you can connect to the Internet.

You can use your purchased time at any Wi-Fi hotspot location where you see this sign

Troubleshooting, Tips and Other Technical Information

The status window did not open and I cannot log off

If the status window as shown below did not open when you logged in, you most likely have a pop-up blocker enabled. Windows XP Service Pack 2 installs and enables a pop-up blocker by default.





If you wish the status window to appear on login, disable your pop-up blocker before you click the login button. You can enable the pop-up blocker again, once you have logged in. To permanently allow the status window to appear on log in, add the address (http://gateway.alwayson.co.za/) of the status window as one of the sites for which you allow pop-ups in the Pop-up Blocker Settings.

In cases where you did not click the "Logoff" button in the status window, the system will log you out automatically after being disconnected from the network for more than 3 minutes.

You can also manually go to the status window by entering the address:

http://gateway.alwayson.co.za/

in the address bar of your browser.



How do I know that I have successfully connected to the wireless network?

If you are not presented with the page listed in Step 1 of the "Login Process" section listed above, you most probably did not make a successful network connection.


Move your mouse pointer over your wireless network connection in the bottom right hand corner of screen. If you connected successfully, your network connection should display a message similar to the one shown below. This message indicates that you are connected to the wireless network with the name, "Internet":


Connected to Wireless Network


Not Connected to Wireless Network

If are you are not connected to the wireless network, your wireless network connection should display a message similar to the one shown below:




I am connected to the wireless network but still get "page cannot be displayed"

Ensure that your browser is set to never dial a network connection in Internet Explorer, Tools, Internet Options as shown below:



Also ensure that you have a DNS server specified on your Wireless Network Connection's Internet Protocol (TCP/IP) settings. You can check this in Control Panel, Network Connections, Wireless Network Connection, (right mouse button) Properties as shown below. The best configuration setting is to set your device to "Obtain an IP address automatically" and to also "Obtain DNS Server address automatically".

If you prefer to use specific addresses you will still be able to access the Internet even if you have fixed addresses specified, as long as your DNS server setting is not left "blank".




Slow Response or Poor Performance

If you experience very slow response, make sure that you have the latest drivers and firmware loaded for your Wi-Fi network card. We use the 802.11G (54Mb/s) standard wireless access points in our infrastructure. All our access points are Intel Centrino certified and have been tested with most brands of Wi-Fi network cards. Although the 802.11G standard is fully compatible with the 802.11B (11Mb/s) standard, some users with 802.11B cards experience performance problems if they do not have the latest drivers and firmware loaded.


To check if you experience compatibility issues
Ensure that you have good signal strength on your wireless card. Next, open the command prompt (DOS prompt) by clicking "Start", "Run" and type "cmd" followed by "enter".

In the command prompt window type "ipconfig" followed by "enter". The next step is to "ping" the default gateway that was displayed by the "ipconfig" command, i.e. type "ping -t 10.x.x.1" in the "command prompt window".
If you get many (more than 5%) "Request timed out" responses, you will experience poor performance. In such cases ensure that you have the latest drivers and firmware loaded for your network card. If you have loaded the latest drivers and firmware and you still experience the same problems, please contact us on 0861 HOTSPOT (0861 468 7768) and kindly provide us with your device's detail, i.e. type and manufacturer of network card and laptop and the version of your device's operating system.


VPN Support

Our facilities allow users to make use of VPN connections to connect to their corporate networks. We have successfully tested VPN clients form the following VPN software vendors:
  • Microsoft
  • Cisco
  • Symantec
  • CheckPoint Firewall-1
  • Intel Netstructure VPN
  • Shiva

Please select your device

Introduction

This document provides a step-by-step overview of the end-user experience to download,
install and activate the Always On Wifi App for Android.

Download Process

Step 1

Find the app by searching AlwaysOn wifi” in Google Play.



Step 2

a) Select ‘Install’

b) Select ‘Accept & download’

c) Select ‘Allow automatic updating’



Activation Process

Step 3

a) Open the AlwaysOn wifi app


Activate the AlwaysOn wifi app

b) Select ‘Activate’

c) Input ‘Profile ID’ as provided by your Service Provider


PIN: Leave this field blank



Step 4

a) Select ‘Settings’ (top right-hand button)

b) Select ‘Account Settings’

c) Input your Username and Password as provided by your Service Provider. Username and Password is case sensitive

d) Select ‘Auto-Connect’ in order to auto-connect to preferred Wi-Fi networks

e) Select ‘Save’ to save your password



Your client has now been activated and you are ready to connect to eligible hotspots.



Having Problems?

Please contact:

AlwaysOn
support@alwayson.co.za

0861 HOTSPOT(4687768)


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